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MY
RÉSUMÉ:
Accounts Payable & Receivable...Employee Relations...Research
& Analysis...Communications...Negotiations...Budgeting
& Forecasting...Client Relations
Highly experienced professional with over 20 years
experience in developing and meeting corporate
growth goals. Hire, train and motivate staff.
Manage all benefits programs, including 401K pension
plans. Generate monthly expense and income reports
as well as client invoices. Directed all administrative
functions, including establishing policy and procedures
for new hires. Negotiated with vendors for more
flexible payment schedule. Possesses excellent
written and verbal skills.
Selected Achievements & Responsibilities:
Improved client relations by communicating with
them in order to determine their concerns or needs
regarding our service. Reassured them that any
problems would be resolved in a timely fashion.
This resulted in fewer complaints, and renewed
confidence in company services.
Negotiated with the IRS to have levies removed
from business accounts. The total fines imposed
after working with the IRS representative resulted
in a saving of approximately $50K.
Implemented and re-organized filing system for
clients and vendors. Reduced amount of paperwork
in client files by appointing one person to handle
all client files. The result is a filing system
that is extremely organized and includes only
pertinent information.
Researched and analyzed various fax services.
Negotiated with Fax Company to provide better
quality service, while keeping costs as low as
possible. This resulted in a saving of approximately
$40K annually. |
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PRESS RELEASE |
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| Marleen
Alexander, a local résumé writer
and owner of M. Alexander &
Associates, Inc., has had four
résumés selected for inclusion
in...[more] |
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MEMBERSHIPS |
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Click
here to see the various
organizations we are a members
of.
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Created and set up all invoicing and Accounts
Receivable reports. Successfully brought all accounts
up-to-date and continued to reconcile all account
on a monthly basis, including maintaining Accounts
Receivable at a 0-60 minimum.
Liaison for all staff and the Director. Maintain
an "open door" policy with all employees in order
to decrease turnover by increasing morale. Established
a policy and procedure manual for all new employees.
Set up complete benefits package, which includes
health, life insurance and 401K pension plans.
Professional Experience:
Breakthrough Technologies Institute, Washington,
DC - Sept 1999 to Present
Administrative Director
Treasurer and Accounts Director; reconcile bank
statements, post payables and receivables to Quickbooks
accounting software. Generate monthly expense
and income reports. Generate client invoices and
pay the firm's bills. Work with Directors in developing
and meeting corporate growth targets/goals. Prepare
budget forecast and sales and marketing forecasts.
Direct Administrative functions in a company that
has grown from $200,000 to $1,500,000.+ in annual
billings.
Office Administrator; maintain client database.
Organize and manage mass mailings, order office
supplies, and keep inventory. Association membership
manager, Subscriptions Manager and Client Relations
Manager.
Human Resources Director; Payroll clerk. Set-up
and manage all benefits programs, including health,
life insurance and Simple IRA pension plans.
Intact Technology, Inc., Landover, MD Oct 1997
May 1999
Operations Manager
Bookkeeper; reconcile bank statements, post payables
and receivables to QuickBooks accounting software.
Generate monthly expense and income reports. Process
time sheets and generate client invoices. Pay
the firm's bills. Work with President in developing
and meeting corporate growth targets/goals. Prepare
budget and sales forecasts.
Office Administrator; maintain client database.
Make travel arrangements for technical staff.
Process payroll. Order office supplies, and keep
inventory. Maintain client database. Client Relations
Manager. Supervise technical staff. Designed and
maintained company WebPage. Human resources manger;
administrator of benefits program. Orientation
of new employees and perform exit interviews for
ex-employees. Prepare policy manuals for employees.
Liaison between employees and President.
Pierce, Hamilton & Stern, Bethesda, MD Nov
1996 Present
Data Entry Clerk (Part-time)
Responsible for entering data for new delinquent
accounts (rentals, gyms, medical, universities
and estates) and updating existing accounts.
Generated monthly reports for clients and printed
checks for mass mailing to clients. Assisted with
the distribution of monthly special reports and
the mailing of checks. Updated and maintained
client database with information and fees received
from attorneys, credit reports, investigation
reports and communications from delinquent clients.
Scanned and updated client files with current
information received in the mail daily.
Energy Security Analysis, Inc., Washington,
DC Aug 1988 Oct 1997
Administrative Director
Treasurer and Accounts Director; reconcile bank
statements, post payables and receivables to Peachtree
accounting software. Generate monthly expense
and income reports. Generate client invoices and
pay the firm's bills. Work with Directors in developing
and meeting corporate growth targets/goals. Prepare
budget forecast and sales and marketing forecasts.
Direct Administrative functions in a company that
has grown from $200,000 to $1,000,000.+ in annual
billings.
Office Administrator; maintain client mailing
and fax lists with Medialinq, (fax broadcasting
program). Organize and manage mass mailings, order
office supplies, and keep inventory. Subscriptions
Manager and Client Relations Manager.
Executive Secretary to the President; Keep appointment
book, make travel and hotel reservations, arrange
meetings and make lunch and dinner reservations.
Fax, file, and type the President's documents.
uman Resources Director; Payroll clerk. Manage
all benefits programs, including health, life
insurance and 401K pension plans.
N.C.B. Trust Co., Ltd., Trinidad, West Indies
Aug 1983 - Nov 1987
Accounts Clerk
Reconciled bank statement, cash receipts, cash
payments books, and central bank statistics.
Handled cash and check transactions as a mortgage
receipt clerk. Paid bills and invoices. Filed,
typed, and performed customer relations and general
office duties
Education:
B.S. Business Administration, Strayer College,
June 1999
Associate of Arts, Business Management, Prince
George's Community College, May 1990
Office Administration Certificate, Washington
School For Secretaries, June 1988
Computer Skills:
Windows XP & 00, Microsoft Office 2003(MS Word,
Excel, Access, PowerPoint, Publisher) QuickBooks
Pro, Peachtree Accounting Software, Adobe Acrobat,
E-mail, Internet, Network and Software Troubleshooting,
Database Entry, Fax Broadcasting Software.
Contact Us Today! Getting started is quick
and easy! |
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